1. Introduction

Contractor Pros Connect operates a managed contractor marketplace that connects businesses seeking professional services with vetted independent contractors. This policy applies to all users of our platform, including employers, contractors, and visitors.

By accessing or using our platform, you consent to the data practices described in this policy. If you do not agree with these practices, please discontinue use of our platform.

2. Information We Collect

We collect information in the following categories:

Personal Information You Provide:

Contact details: name, email address, phone number, and mailing address
Business information: company name, industry, and business type
Account credentials: email and password (stored using industry-standard encryption)
Professional information: skills, certifications, years of experience, portfolio links, and resume (for contractors)
Payment and billing information: processed through our secure payment partners; we do not store full card numbers
Communications: messages you send through our platform or via email

Information Collected Automatically:

Device and browser information, including IP address and browser type
Usage data: pages visited, time spent on pages, and click patterns
Cookies and similar tracking technologies (see Section 7 below)
Geographic location derived from IP address

3. How We Use Your Information

We use the information we collect for the following purposes:

To create and manage your account and verify your identity
To match employers with qualified contractors and facilitate assignment engagements
To process payments and manage billing transactions
To communicate with you about your account, assignments, and platform updates
To provide customer support and resolve disputes
To monitor and maintain platform security, integrity, and compliance
To improve our services, features, and user experience
To comply with legal obligations and enforce our terms of service
To send newsletters and marketing communications (you may opt out at any time)

4. How We Share Your Information

We do not sell your personal information. We may share your data in the following circumstances:

With Other Platform Users:

Employer contact and assignment details are shared with contractors who accept or are invited to assignments
Contractor profiles, including skills and experience, are visible to employers browsing talent
Payment rates and assignment scope are shared between the relevant parties

With Service Providers:

Payment processing partners (e.g., Stripe) to facilitate transactions
Cloud hosting and infrastructure providers
Email and communication service providers
Analytics and performance monitoring tools

For Legal and Compliance Purposes:

To comply with applicable laws, regulations, and legal processes
To respond to lawful requests from government or regulatory authorities
To enforce our terms of service and protect our rights, property, and safety
In connection with a merger, acquisition, or sale of assets, subject to confidentiality obligations

5. Data Security

We implement industry-standard technical and organizational measures to protect your personal information, including:

Encryption of data in transit using TLS/SSL technology
Secure data storage with access controls and authentication
Regular security assessments and vulnerability monitoring
Role-based access controls limiting internal access to need-to-know personnel
VPN and security requirements for contractors handling client data

No method of transmission or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal data, subject to legal retention requirements
Opt-Out: Unsubscribe from marketing communications at any time
Data Portability: Request your data in a structured, machine-readable format
Restriction: Request that we limit the processing of your data in certain circumstances

To exercise any of these rights, please contact us using the information provided in Section 12. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze platform usage. Cookies we use include:

Essential cookies: Required for core platform functionality and authentication
Analytics cookies: Help us understand how visitors interact with our platform
Preference cookies: Remember your settings and preferences

You can control or disable cookies through your browser settings. Disabling essential cookies may affect platform functionality.

8. Third-Party Services

Our platform integrates with third-party services, including payment processors, email providers, and analytics tools. These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

9. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. We may also retain data after account closure to:

Comply with legal, accounting, and tax obligations
Resolve disputes and enforce our agreements
Prevent fraud and abuse

When data is no longer needed, we will securely delete or anonymize it in accordance with applicable laws.

10. Children's Privacy

Our platform is intended for individuals 18 years of age and older. We do not knowingly collect personal information from children under 18. If you believe we have collected data from a minor, please contact us immediately, and we will take steps to delete such information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically. Continued use of our platform after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Contractor Pros Connect
5900 Balcones Drive, Suite 100
Austin, TX 78731
Email: contractorpros@theselfemployedlab.com